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2. Why can’t I log on to the scanners in the CADGIS lab? 3. How can I use the large scanner or matte/glossy plotter? 4. Why doesn’t the size of my print match the paper size I specified? 5. Can I print/plot from computers outside the CADGIS lab? 6. Can I connect my laptop computer to the CADGIS lab server? 7. Why is printing/plotting so expensive? 8. When are different labs open and when do they have classes in them? 9. Why doesn’t CADGIS lab have Macintosh computers or Macintosh compatibility? 10. Why doesn’t my print/plot appear under my PAWS account on the Papyrus machines? Answer: There are several reasons for this, most of which are easily fixable by you, the user. A couple may require help from the CADGIS lab monitors. The solution: Ask at the front desk for the Troubleshooting Logon Errors handout. Look for the error message that matches the one on your screen. Read the solution. Respond accordingly. 2. Why can’t I log on to the scanners in the CADGIS lab? The solution: Sign-up sheets are posted on the wall between the CADGIS lobby and the Pine lab and are on the CADGIS website – click here. Find a time that is good for you and sign up with your name and PAWS ID. 3. How can I use the large scanner or matte/glossy plotter? Answer: The large scanner and matte/glossy plotter require several important tasks to operate correctly and avoid any damage to either the machine or the work you are trying to scan/plot. A CADGIS employee must log on to either of these computers and assist in the scanning/plotting job. The solution: Simply ask someone working behind the desk if they can help you scan or plot your work. At certain times there may not be a qualified employee on duty. To make sure you can scan/plot click here for a list of times that the scanner/plotters are available. 4. Why doesn’t the size of my print match the paper size I specified? Answer: Most likely your image size has not changed, just the paper size. The size of your image must match the size of the paper you are printing it on or there will be problems. The solution: Always choose "Print WITH Preview". If you do not see your entire image in the preview screen or the image doesn’t take up all of the preview screen then your image size and paper size do not match up. First check the paper size under page setup manager and make sure that is the paper size and plotter that you desire. Than go back and check the size of your image to make sure that it matches the dimensions of your desired paper size. 5. Can I print/plot from computers outside the CADGIS lab? Answer: Any computer connected to the LSU network can access the CADGIS lab printers/plotters. The CADGIS website has an easy step-by-step process for adding the CADGIS lab plotters to outside computers. You will need to come into the lab to pay for the plot and have the monitors send it to the plotter from Papyrus. The solution: Click here and follow the instructions under "Submitting a print on personal machines" (2nd section in that page) to load a CADGIS printer onto the computer. 6. Can I connect my laptop computer to the CADGIS lab server (on-campus through wireless)? The solution: On your laptop go to "My Computer". Click on "Tools" in the toolbar and choose "Map Network Drive…". Select the letter of the drive you wish to represent that access on your laptop. Uncheck reconnect at logon. Click on "Different User Name". Enter "lsu\" followed by your PAWS login and in the next box enter your PAWS password, then click "OK". In the blank space named "Folder:" enter one of the three following addresses depending on which drive you want access to… \\lsu.edu\cadgis\users\"yourPAWSID"\ for the Z: Drive \\lsu.edu\cadgis\classinfo\ for the Y: Drive \\lsu.edu\cadgis\data\ for the X: Drive \\lsu.edu\cadgis\homework for the W: Drive 7. Why is printing/plotting so expensive? The solution: Several other commercial businesses offer printing/plotting in Baton Rouge. 8. When are different labs open and when do they have classes in them? The solution: Click here for a list of times the different labs will be available. 9. Why doesn’t CADGIS lab have Macintosh computers or Macintosh compatibility? The solution: CADGIS techs are currently studying the Windows configuration needed to allow Macs to print to the CADGIS lab and whether a postscript printer is needed to facilitate this. 10. Why doesn’t my print/plot appear under my PAWS account on the Papyrus machines? The solution: ALWAYS LOGOUT! Also, when you sit down to use a workstation, log into the workstation. If a workstation does not ask you for a username and password, log out the previous user.
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